Frequently Asked Questions

Do I need the free FormGlut plugin?

Yes. FormGlut Pro is an add-on. Keep FormGlut (1.4.0 or newer) installed and active.

Do Pro features stop working when my licence expires?

No. Every Pro feature works without an active licence. The licence turns on automatic updates.

Where are the Pro settings?

Inside the normal FormGlut screens: new tabs and options in Form Settings and Global Settings, new fields in the editor, and new pages (Payments, Reports, Views, Results) in the FormGlut side menu. See Where to Find Pro Features.

Which payment gateways support subscriptions?

Stripe, PayPal and Mollie. Square, Razorpay, Paystack, Authorize.net and Mercado Pago take one-time payments with refunds. See Payment Gateways.

Can editors or shop managers see entries without being admins?

Yes. Use Global Settings › Roles & access, and limit them to some forms if needed. See Roles and Access.

An integration did not receive an entry. What can I do?

Open the entry and check the Integrations panel for the result. Click Retry, or use Process again › Webhook, Slack and integrations only. Turn on Send in the background so failed sends are retried automatically.

Can visitors finish a form on another device?

Yes, with Save and continue later (Settings › Multi-step). They get a link to come back on any device. See Save and Continue Later.

Is my visitors’ data sent to AI?

Only when you use it. Building forms with AI sends your description. Entry answers are sent to Anthropic only when you click Summarise or Draft a reply on an entry, and only when Use AI on entries is on.

Does FormGlut Pro look up visitor countries with an outside service?

No. It uses your CDN’s country header or a country database file you upload. See Privacy and Security.

How do I get help?

Go to Data & Logs › System status, click Copy for support, and include the result when you contact AppGlut support.